Privacy Policy

At Gitakshmi Labs, we value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you interact with our website, enroll in our training programs, or participate in our marketing campaigns.

Information We Collect

We may collect personal information such as your name, email address, phone number, and payment details when you register for a course, subscribe to our newsletters, or interact with our website. Additionally, we use cookies and analytics tools to analyze visitor behavior and improve user experience.

• Use of Information

• Course Enrollment: To process registrations, provide access to course materials, and enhance your learning experience.

• Marketing: To share updates, promotions, and announcements related to our courses and services. You may unsubscribe from marketing emails at any time.

• Analytics & Personalization: To improve our website and tailor content based on your preferences.

Data Retention

We retain your personal information only as long as necessary for the purposes outlined in this Policy or as required by law. Once no longer needed, your data will be securely deleted.

Data Security

We implement strict security measures to protect your information. Access to personal data is limited to authorized personnel, and all payment transactions are processed through secure, encrypted gateways.

Sharing of Information

We do not sell, rent, or trade your information. However, we may share data with trusted third-party partners such as payment processors and hosting providers, who assist in delivering our services. These third parties are bound by confidentiality agreements and are not allowed to use your data for unrelated purposes.

Your Rights

You have the right to access, correct, or request the deletion of your personal data. To exercise these rights, please contact us at info@gitakshmilabs.com.

Updates to This Policy

Gitakshmi Labs may update this Privacy Policy periodically to reflect new legal requirements or business practices. Please check this page regularly for updates.

Cookie Policy

We use cookies to enhance your browsing experience. Cookies help us understand user behavior, remember your preferences, and improve our services.

If you continue to browse our website with cookies enabled, we assume your consent to our use of cookies. You can disable cookies in your browser settings, but this may affect website functionality.

Marketing Communications

If you have opted in, we may contact you via email or other digital channels about:

• Upcoming training programs and workshops

• Offers and discounts on new courses

• Industry news and educational events

• Gitakshmi Labs announcements and updates

You may unsubscribe from these communications at any time by clicking the unsubscribe link in our emails.

Refund Policy

At Gitakshmi Labs, we aim to deliver high-quality training and digital services. However, we understand that circumstances may require a refund request. Please review the following policy:

Eligibility for Refunds

• Instructor-Led Training (ILT): Refunds are available for cancellations made at least 7 days before the course start date. No refunds will be granted once the course begins or materials have been accessed.

• Self-Paced Courses: Due to the digital nature of these courses, refunds are not issued once materials are accessed or downloaded. In case of access issues, our support team will help you resolve them.

Refund Process

To request a refund, email us at info@gitakshmilabs.com with your enrollment details. Approved refunds are processed within 10–15 business days via the original payment method.

Non-Refundable Items

• Registration fees, taxes, and payment gateway charges

• Discounted or promotional course enrollments

Exceptions

Full refunds will be issued in the case of duplicate payments or technical errors.

Return Policy

Since our products and courses are digital in nature, returns are not applicable. Once course materials are accessed, the content is considered consumed. If you face technical difficulties, please contact our support team for assistance.

Cancellation Policy

We understand that plans can change. Our cancellation policy is designed to be fair while considering the preparation involved in delivering training.

Course Cancellations

• Instructor-Led Training (ILT): Cancellations made at least 7 days before the start date are eligible for a refund (minus administrative fees).

• Self-Paced Courses: Cancellations are only accepted before accessing course materials.

To cancel, email us at info@gitakshmilabs.com with your details. Confirmation will be sent after review.

Dispute Resolution Policy

At Gitakshmi Labs, we strive to resolve all concerns amicably.

How to Raise a Dispute

Send an email to info@gitakshmilabs.com with details and any supporting documents.
We will acknowledge your request within 2 business days and aim to resolve it within 7 business days.

If unresolved, the dispute will be escalated to our management team. In the event of continued disagreement, the matter will be referred to arbitration under applicable Indian laws.

Governing Law

All policies and disputes are governed by and interpreted in accordance with the laws of India, with jurisdiction in Ahmedabad, Gujarat.

General Terms & Conditions

Acceptance of Terms

By accessing or using the Gitakshmi Labs website and services, you agree to these Terms & Conditions. If you do not agree, please refrain from using our services.

Course Access

• Self-Paced Courses: Access is granted immediately after successful payment.

• Instructor-Led Courses: Access begins on the scheduled course date. We reserve the right to reschedule or cancel any session with prior notice.

Use of Content

All course materials, videos, documents, and other content are for personal educational use only. Redistribution, resale, or unauthorized sharing is strictly prohibited.

Limitation of Liability

Gitakshmi Labs will not be liable for any direct, indirect, or incidental damages arising from the use or inability to use our website or services.

Modifications

We reserve the right to update or modify our policies, terms, and services at any time. Continued use of our platform signifies acceptance of the latest version.